• Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
  • Flybuy will take 2 working days to review your return request.
  • If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Flybuy will reimburse the courier charges, either in your UPI/Bank Ac. or Flybuy wallet.
  • After the product is received, Flybuy will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement request will not be accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/replacement request is generated after 7 days from the date of delivery
  • The damaged/missing product is reported after 2 days from the date of delivery

flybuy.in doesn’t accept returns of the following items

Computer laptops, desktops, and Kindles more than 25 days after delivery. Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information) Any product missing the serial number or UPC Downloadable software products Online subscriptions after they have been accessed Gift cards (except as required by law) Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) Some jewelry orders, Some health and personal care orders. Grocery products. Food products. Open software Items with special shipping restrictions.

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